Terms of Service

Effective date: August 1, 2026 · Last reviewed: August 2026

Plain-English up top: a parent runs the account, one membership covers your whole family, you can cancel anytime, and the AI coach is there to support your child's learning — not replace their classroom. The full terms are below.

1. Agreement to these Terms

These Terms of Service ("Terms") are a legal agreement between you and Trellis Apps, LLC ("Trellis," "we," "us"). They govern your access to and use of Trellis HQ, Trellis Academy, and the Parent Portal (together, the "Service").

By creating a Trellis account, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

2. Who can use Trellis

The Service is intended to be used by a parent or legal guardian, on behalf of their household, including children under 13. Only a parent or guardian may create a Trellis account, and only a parent or guardian may consent to a child's use of the Service. A child does not create their own account or independently agree to these Terms.

By creating an account, you represent that:

• You are at least 18 years old and the parent or legal guardian of any child profile you create, and
• Everything you provide during signup and setup is accurate.

Scope note: the Service is currently offered to U.S. residents only.

3. Your account and children's profiles

• You are responsible for keeping your login and parent PIN confidential, and for all activity that happens under your account.
• You control every child profile on your account: creating it, editing it, and deleting it at any time.
• You are responsible for supervising your child's use of the Service and for deciding what information (including any optional learning accommodation) you choose to share, consistent with our Privacy Policy.

4. Subscription, billing, and cancellation

• Trellis is offered as a single paid membership covering both Trellis HQ and Trellis Academy, priced by household size:
  • $9.99/month — up to 2 children
  • $12.99/month — up to 4 children
  • $15.99/month — up to 6 children
  Six children is the maximum supported on a single Trellis account.
• New subscriptions include a 14-day free trial. If you don't cancel before the trial ends, your payment method will be charged automatically.
• Payment is processed by Stripe; Trellis never receives or stores your full card number.
• You can view your billing details, update your payment method, or cancel at any time through the in-app Billing Portal. Cancellation stops future billing; you keep access through the end of the period you already paid for.
• If a payment fails, we allow a short grace period (currently 3 days) before access is paused. We'll try to notify you before that happens.
• Prices may change with advance notice; continuing to use the Service after a price change takes effect means you accept the new price.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or in a way that could harm, disable, or overburden it
• Attempt to access another family's account or data
• Reverse-engineer, scrape, or extract the Service's underlying software, prompts, or content beyond normal use
• Upload content you don't have the right to share, or content that is abusive, obscene, or harmful — especially in any field visible to or generated for a child
• Circumvent the Service's parental-control, consent, or age-related features

We may suspend or terminate accounts that violate this section, particularly anything that risks a child's safety or privacy.

6. AI-generated content

Trellis Academy uses an AI learning coach (built on Claude, provided by Anthropic) to generate lessons, hints, and practice questions personalized to your child.

• AI-generated content is intended to support, not replace, your child's classroom instruction, and is not a substitute for professional educational, developmental, or medical evaluation or advice.
• While we route content through grade-appropriate models and review our prompts for age-appropriateness, AI-generated responses may occasionally be incomplete or imperfect. Please supervise your child's use of the Service and let us know if anything seems off — you can reach us at hello@trellisapps.com.
• Trellis does not permit open-ended chat with the AI system on children's profiles; interactions are limited to the specific, structured features described in the Service (lessons, hints, and rephrased explanations).

7. Ownership

Our content. The Service itself — its software, design, content, and the Trellis name and logo — belongs to Trellis. These Terms don't grant you any ownership in the Service; you get a limited, personal, non-transferable right to use it for your family, subject to these Terms.

Your content. You (or your child, with your permission) may upload things like an optional profile photo. You keep ownership of anything you upload, but you give Trellis a limited license to store, display, and use it solely to operate the Service for your family — we don't use your family's content for advertising or share it outside the Service except as described in our Privacy Policy.

8. Disclaimer of warranties

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Trellis disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the Service will be uninterrupted, error-free, or that any particular educational outcome will result from using it.

9. Limitation of liability

To the fullest extent permitted by law, Trellis and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these Terms limits liability where the law does not allow it to be limited (for example, liability for our own gross negligence, willful misconduct, or violations of applicable consumer-protection or children's-privacy law).

10. Indemnification

You agree to defend and hold Trellis harmless from any claim arising from your violation of these Terms or your misuse of the Service, except to the extent caused by Trellis's own breach of these Terms or violation of law.

11. Termination

You may stop using the Service and cancel your account at any time through the Billing Portal or by contacting us. We may suspend or terminate your account if you violate these Terms, if required by law, or if we discontinue the Service (in which case we'll provide reasonable notice where practical).

Upon termination, your right to use the Service ends, and we will handle your family's data as described in our Privacy Policy, including applicable deletion timelines.

12. Changes to these Terms

We may update these Terms as the Service evolves. If we make a material change, we'll notify you (for example, by email) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. If a dispute arises, we ask that you first contact us at hello@trellisapps.com so we can try to resolve it informally — most issues can be sorted out quickly that way.

14. Contact us

Questions about these Terms: hello@trellisapps.com
Trellis Apps, LLC